ClickGUARD uses an account-level tracking template in Google Ads to track Ad clicks. If you have a tracking template on a lower level (campaign, ad group, ad) the lower-level tracking template will be used and the account-level tracking template will be ignored.

This can be solved in a multitude of ways.

(1) Low-level tracking template not required

For starters, if you do not need the lower-level tracking templates (which might be a leftover from previous configurations) you can simply remove all lower-level tracking templates and have ClickGUARD's work as the only one. 

If you are benefitting from the low-level tracking templates, the optimal approach is determined based on why you are using them in the first place:

(2) Using a tracking template to add UTM parameters to the landing page

You are likely using a tracking template that looks like this:

{lpurl}?param1=value1&param2=value2

Your goal is to add additional parameters to your final URL suffix for the purpose of on-site or server-side tracking (for example - you need the campaign name so you can properly record conversions).

This fix is super easy, as all you have to do is leverage the final URL suffix for the entity or entities that have a tracking template (for example: your campaigns). You'll basically move the additional parameters from the tracking template to the URL suffix and then remove the tracking template altogether.

Click here to learn how to use the final URL suffix. Do this for all campaigns (or other entities) where you're using a tracking template to get additional parameters into your final URL suffix and it will work alongside ClickGUARD's tracking.