Troubleshooting

Having problems? Solutions live here.

9 articles in this collection
Written by Miles

How to enable support access to your Google Ads account?

Instructions on how to enable ClickGUARD support to access your Google Ads account for support purposes.

Written by Miles
Updated over a week ago

Removed ClickGUARDs access by accident

What to do when you accidentally unlinked ClickGUARD in Google Ads...

Written by Miles
Updated over a week ago

Missing GCLID in Click Reports

Learn about missing GCLID in click reports

Written by Miles
Updated over a week ago

How to prevent the offender warning popup to show?

Offender warnings are never shown to your visitors by default. They need to be explicitly configured within your rules to run.

Written by Miles
Updated over a week ago

Website tracking code is not working

Not seeing any organic clicks or unique devices? Here's why.

Written by Miles
Updated over a week ago

Google Ads account synchronization is disabled

Unable to synchronize your Ads account? Here's why and what to do about it.

Written by Miles
Updated over a week ago

Getting ad clicks from wrong GEO locations

Seeing wrong geographical locations in your ad clicks? Here's why...

Written by Miles
Updated over a week ago

ClickGUARD is not logging clicks

Step-by-step guide to make sure ClickGUARD can track ad clicks.

Written by Miles
Updated over a week ago

Number of clicks in ClickGUARD does not match report in Google Ads

Everything on potential discrepancies between data shown in ClickGUARD and in Google Ads.

Written by Miles
Updated over a week ago