Troubleshooting

Having problems? Solutions live here.

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11 articles in this collection
Written by Alex

How to enable support access to your Google Ads account?

Instructions on how to enable ClickGUARD support to access your Google Ads account for support purposes.
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Written by Alex
Updated over a week ago

Removed ClickGUARDs access by accident

What to do when you accidentally unlinked ClickGUARD in Google Ads...
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Written by Alex
Updated over a week ago

Missing GCLID in Click Reports

Learn about missing GCLID in click reports
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Written by Alex
Updated over a week ago

Website tracking code is not working

Not seeing any organic clicks or unique devices? Here's why.
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Written by Alex
Updated over a week ago

Google Ads account synchronization is disabled

Unable to synchronize your Ads account? Here's why and what to do about it.
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Written by Alex
Updated over a week ago

Getting ad clicks from wrong GEO locations

Seeing wrong geographical locations in your ad clicks? Here's why...
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Written by Alex
Updated over a week ago

ClickGUARD is not logging clicks

Step-by-step guide to make sure ClickGUARD can track ad clicks.
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Written by Alex
Updated over a week ago

Number of clicks in ClickGUARD does not match report in Google Ads

Everything on potential discrepancies between data shown in ClickGUARD and in Google Ads.
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Written by Alex
Updated over a week ago

Click limit breached

See what to do when you breach your click limit.
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Written by Alex
Updated over a week ago

Low-level tracking templates override account-level tracking template

What to do when you have tracking templates on campaigns, ad groups or ads.
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Written by Alex
Updated over a week ago

Why can't you use cities and regions as rule conditions?

Geo-location process is not accurate enough to avoid false positives.
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Written by Alex
Updated over a week ago