You can cancel your free ClickGUARD TRIAL at any time before the TRIAL ends and the system will not automatically subscribe you to the plan of your choice.
To cancel your TRIAL you can:
- submit a cancellation request on your Subscription page;
- reach out to ClickGUARD support via in-app chat;
- send an email to [email protected] from the email address used to sign up;
- send an email to [email protected] from any email address but make sure you state your name and customer number so that we can confirm your identity;
Please provide feedback on why you're cancelling your TRIAL. It helps ClickGUARD provide better service and better protection from click fraud.
What if you forget to cancel?
In case you forgot to cancel your free ClickGUARD TRIAL you can request an immediate cancellation and refund within the 24 hours after your TRIAL expired. We will refund 75% of your payment and cover refund fees.
After 24 hours from the moment your TRIAL expired passes ClickGUARD will consider your subscription as active and will not accept refund requests. You can request to cancel your active subscription at any time.
What if ClickGUARD didn't cancel in time?
In case you reached out to ClickGUARD support requesting cancellation before your TRIAL expired but our team didn't react on time for any given reason we will refund 100% of your payment and cover refund fees.